Support Center

System-Generated Emails

Last Updated: Nov 28, 2018 04:32PM EST

The system-generated emails that are sent during the hiring process are part of the Message Templates area of your Hyrell Community Library. If you have access to this area, you can edit the content of the e-mails as needed. 

To access the Message Templates:

Click Library at the top of your hiring center to open your Library. Then, within the Library, click Message Templates.


The templates are organized by message type (Alerts, Applicant Messages, Interview Messages, etc.). You can drill-down within a message type to access a specific message by clicking the > next to the message type.



To view a message, click Info Icon ( library_message_template_icon_info.png ) next to the message in the grid. You can view the text of the message and information on who created and/or last modified it.

To edit a message, click Edit Icon ( library_message_template_icon_edit.png ) next to the message in the grid. You can change the Subject, Body, CC/BCC information, and/or add an attachment that will be included with the message.


NOTE: Some of the content is dynamically populated by the system when the e-mail is sent (indicated by leading and following "#" symbols.  Example: ##name##). If you edit or remove this content, the system-populated information cannot be added.


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