Support Center

How Do I Clear My Cache and Cookies?

Last Updated: Aug 04, 2016 10:55AM EDT
If you are experiencing issues with your Hyrell System, one of the simplest trouble-shooting methods is clearing your cache and cookies. Please determine which internet browser you are currently using and follow the appropriate instructions listed below:
 

Google Chrome 

1. Click the Chrome menu    on the browser toolbar.

2. Select History.

3. Select Clear browsing data at the top of the screen.

4. In the dialog that appears, select the checkboxes for the types of information that you want to remove (i.e. “Cache images and files” and “Cookies and other site and plug-in data”).

5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.

6. Click Clear browsing data.
 


Mozilla Firefox

1. Click the Firefox menu  on the browser toolbar

2. Select the History Icon, and then “Clear Recent History...” from the available list.

3. In the dialog that appears, select the checkboxes for the types of information that you want to remove (i.e. “Cache” and “Cookies”). 

4. Click Clear Now.
 


Internet Explorer

1. Click the Internet Explorer gear icon  on the browser toolbar.

2. Select Internet Options at the bottom of the dropdown list.

3. Under the General tab, navigate to Browsing history, and click Delete... 

4. In the dialog that appears, select the checkboxes for the types of information that you want to remove (i.e. “Cookies and website data”).

5. Click Delete


Note: These instructions apply to the most up-to-date versions of the listed browsers (i.e. Google Chrome 41, Firefox 34, and Internet Explorer 11). If you are currently using an older version of these browsers, please seek further instruction on their individual support sites. 

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